Cancellation and Refund Policy for Anjali Collection
Effective Date: [Insert Date]
At Anjali Collection, customer satisfaction is our top priority. This Cancellation and Refund Policy outlines the terms under which you can cancel your order and request refunds for purchases made on our website. Please read the policy carefully.
1. Cancellation Policy
a. Order Cancellation by the Customer
- Before Shipment:
You can cancel your order before it is shipped. To cancel your order, please contact us at support@anjalicollection.com or call [Insert Contact Number] with your order details. - After Shipment:
Orders cannot be canceled once they have been shipped. You may, however, initiate a return once the item is delivered (see the Return Policy below).
b. Order Cancellation by Anjali Collection
We reserve the right to cancel your order under the following circumstances:
- If the item is out of stock.
- If there are pricing or technical errors on the website.
- If the payment could not be processed.
In such cases, you will be notified, and a full refund will be issued.
2. Return Policy
a. Eligibility for Returns
- Returns are accepted within [Insert Days, e.g., 7 days] of receiving the product.
- The item must be unused, undamaged, and in its original packaging with tags intact.
- Customized or personalized items, such as engraved jewelry or made-to-order products, are non-returnable.
b. Return Process
To initiate a return, follow these steps:
- Contact our customer support at support@anjalicollection.com with your order number and reason for return.
- Our team will provide you with return instructions and the return address.
- Ship the item to us at your expense unless the item is defective or incorrect.
3. Refund Policy
a. Refund Eligibility
Refunds are applicable under the following conditions:
- Canceled orders (if canceled before shipment).
- Returned items that meet the eligibility criteria (see above).
- Items delivered damaged, defective, or incorrect.
b. Refund Process
- Refunds will be processed to your original payment method (credit card, debit card, UPI, etc.) within [Insert Timeframe, e.g., 7–10 business days] after we receive and inspect the returned item.
- Shipping charges are non-refundable, except for defective or incorrect items.
c. Non-Refundable Cases
- Items returned beyond the eligible return period.
- Products damaged due to improper handling by the customer.
- Personalized or custom-made products.
4. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please return it as per the return policy and place a new order for the desired product.
5. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
- Check with your bank or payment provider as processing times may vary.
- Contact us at support@anjalicollection.com for assistance.
6. Contact Us
For any questions or concerns regarding cancellations, returns, or refunds, please contact us:
- Email: support@anjalicollection.com
- Phone: +[Your Contact Number]
- Address: [Your Business Address]
We are committed to ensuring a smooth shopping experience at Anjali Collection. Thank you for your trust and support!